You're in a particular place of the document (such a table, a figure etc.).
Confirm whether the issue is happening when:.
This will be treated confidentially and only for testing purposes. Once you have, you can uninstall Mendeley Desktop and install Mendeley Cite from Mendeley Reference Manager (under Tools) Yes, you can keep Mendeley Desktop and work with either word. BEFORE uninstalling Mendeley Desktop, you MUST uninstall the old word plugin. If it doesn't, send us a copy of the document you're having the issues with. Here's what you should know: Mendeley Cite only works with Word 2016 and later.
Whether the issue occurs with a blank document.
Details of what citation style are you using and whether the issue occurs if you change to a different citation style (sometimes the bug can be associated with the citation style code).
This add-in works in: Word on iPad, Word 2016 or later on Windows, Word 2016 or.
MENDELEY PLUGIN FOR WORD 2016 HOW TO
Complete information about Mendeley Desktop version, Word version, and your Operating system. Get started with the add-in: Open in Word Online. How to solve a problem of Mendeley MS word plugin not showing in word document.
A screenshot of the error message or a screenmovie of the unexpected behavior.
Confirm you followed the Troubleshooting steps in order and what the result was.
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